Portrait of Kevin Icart

Kevin Icart

Manager of Professional Services · Automation Specialist
Connecticut, United States linkedin.com/in/kevin-icart kevinicart.com

Manager of Professional Services at Novus Insight, promoted through the technical ranks over 7+ years. I lead a seven-person support team delivering managed IT across eastern Connecticut, own our company-wide NinjaOne RMM, and lead automation development across the MSP. I stay hands-on with the PowerShell and Python that turn manual operations into controlled, documented, repeatable runs. Certified across automation, security, and identity.

Experience

Manager of Professional Services

Novus Insight · East Hartford, CT
Dec 2022 - Present
  • Lead a seven-person support team responsible for managed IT delivery to school districts and municipalities across eastern Connecticut.
  • Own NinjaOne as the company-wide RMM and automation platform; build provisioning, monitoring, and reporting workflows in PowerShell and Python for use across the MSP.
  • Set delivery standards and guide escalations, technical planning, and purchasing while mentoring the team responsible for the work.
  • Strengthen operational consistency through detailed documentation, security practices, and deliberate technology lifecycle management.

Technical Support Analyst

Novus Insight · East Hartford, CT
Jan 2021 - Dec 2022
  • Served as lead engineer and primary technical partner for client environments, owning day-to-day service as well as planning, training, and purchasing.
  • Diagnosed complex infrastructure, identity, and network problems, then carried corrective work from solution design through implementation.
  • Created and maintained server documentation, configuration records, runbooks, and training material used by the wider support team.

IT Support Specialist

Novus Insight · East Hartford, CT
Apr 2019 - Jan 2021
  • Built automation for dynamic license assignment and account provisioning across staff and student accounts and multiple services.
  • Acted as primary contact for two school districts and a municipality, resolving escalated end-user and infrastructure issues.
  • Coordinated vendor services, subscriptions, and technology planning across client environments.

IT Support Specialist

Coventry Public Schools · Coventry, CT
Sep 2017 - Apr 2019
  • Delivered district-wide hardware and operating-system upgrades across computers, Chromebooks, iPads, printers, and interactive boards.
  • Maintained the district-wide technology inventory and the asset-management records behind it.
  • Supported the systems used for Board of Education livestreaming and recorded meetings.

Certifications

Professional Affiliation

InfraGard · FBI–private sector partnership member since 2021

Core Skills

Leadership & Service Delivery
Professional ServicesMSP Operations IT Service DeliveryTeam Leadership & Mentoring Escalation ManagementTechnical PlanningVendor Management
Automation & Scripting
PowerShellPython Workflow AutomationREST API Integration Account & License ProvisioningMonitoring & Reporting Automation
Identity, Infrastructure & MSP Platforms
Microsoft Entra ID (Azure AD)Active Directory Microsoft 365Google WorkspaceWindows Server Endpoint ManagementNinjaOne RMMConnectWise ManageHudu
Security, Process & Documentation
Identity & Access Management (IAM)Least-Privilege Design Security AnalyticsProcess Improvement Technical DocumentationRunbooks & SOPsTechnology Lifecycle Management

Education

A.S., Computer Programming Technology

Manchester Community College · Manchester, CT
2014 - 2017
  • Phi Theta Kappa & Epsilon Pi Tau International Honor Societies.
  • Certificates in Technology Management and Web Technology.

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