I'm Kevin Icart. I manage professional services for eastern Connecticut at an MSP, lead a seven-person support team, and own the company-wide RMM and the automation that keeps it all running. Security and automation-certified, hands-on by preference.
01 Selected work
NinjaOne has no last-login field, so sign-ins are recovered from the activity log.
Every end-user account across every organization: what each account can reach, and whether it is still signing in. Each run diffs against the last.
Technician-role permissions are access definitions the public API does not expose, so it reads them from behind the web UI.
Each run diffs against the last with who-changed-it attribution, and writes one self-contained HTML report.
Every screenshot and live report uses a fully fictional tenant - no real customer data.
My entire career has been in public-sector IT, first on an internal K-12 team and now on the MSP side. Those environments taught me that reliability matters more than novelty and that documentation is part of the work, not an afterthought.
My approach to automation starts with the day-to-day reality. The goal is not merely a faster task; it is a controlled process that reduces variation through testing, safety checks, deliberate rollout, and clear documentation. It should be something another person can understand, run, and trust.
What I work in
Away from work
The same instinct follows me home. I am a husband and foster father, and our household includes a red heeler with working-dog energy, so time is precious. I look for small efficiencies wherever I can. My favorite is Mowzart, my Mammotion Luba 2 robot lawn mower, with our Roborock robot vacuum-mops close behind.
Seven-plus years at Novus Insight, promoted from support specialist to analyst to manager, after starting out in a public-school district.
04 Certifications
Professional affiliation
Education
A.S., Computer Programming Technology
05 Contact
Whether you're improving MSP operations, building automation, or untangling a stubborn technical problem, I'm always glad to compare notes. LinkedIn is the best place to reach me.
